Home repair, installation and on-site service
Keep Every Service Request in One Work Order.
There is no need to chase people in the group for scheduling. The service personnel know what to do when they arrive; rescheduling, adding items, and expense confirmations remain on the original work order, and customers can also see the progress.
The same work order
One Work Order. Clear Views for Every Role.
Switching between the four states, the content seen by customers, dispatchers and service personnel will change together.Current status:Accepting. Current owner:Help desk. Next step:Check the store, equipment and door-to-door requirements before arranging service personnel.
WO-2026-0717
AcceptingRepair report received
- Door-to-door location
- South China Store A
- Appointment time
- 13:30–14:00
The service desk is verifying store, equipment and door-to-door requests.
Check first, then send someone
- store
- South China Store A
- question
- Freezer drainage abnormality
- door-to-door
- 13:30–14:00
South China Store · Abnormal freezer drainage · Priority P2
- Current owner
- Help desk
- Next step
- Check the store, equipment and door-to-door requirements before arranging service personnel.
WO-2026-0717
AcceptingNo tasks received yet
- service location
- South China Store A
- service level
- P2
After scheduling confirms the service scope, the task will appear here.
When there are changes in the scene
Give Every Change and Exception a Next Step.
The customer knows what to wait for, the dispatcher knows who will take over, and the service staff will not continue to work based on a remark.Customer Requests a New Time
The dispatcher gives a new visit time, and the appointment is updated after the customer confirms it.
Scheduling processing · Customer confirmationOn-site projects to be added
Send the new items and fees to the owner and confirm before continuing.
Initiated by service personnel·Confirmed by the ownerNot all materials are brought
Note down the missing materials and next arrangements, and keep this work order pending.
Service personnel records · Scheduling renewalThe customer disputes the results
The after-sales service will take over the processing, and on-site records and communication will remain on the original work order.
Service Owner Takes OverWhy look for Zimei Technology
A Working Dispatch System, Not a Flowchart.
Starting from the existing service rules, personnel arrangements and work order information, make sure that all three ends are available, and then verify each item with real work orders.Existing information
- Service scope
- Personnel shifts
- Fee method
- accept
- dispatch order
- door-to-door
- Confirm
- Completed
Real work order verification
- ✓Normal performance
- ✓Rescheduling & Shortages
- ✓Add-ons and fees
- ✓Controversy and reopening
- 01
Keep existing rules
Service scope, personnel shifts, fee methods and existing work orders can all be entered directly as projects.
- 02
Three ends made into a set
Customers, dispatchers, and service personnel share the same work order and do not need to relay it repeatedly.
- 03
Deliver key points
Rescheduling, additional items, costs and completion will be confirmed by the corresponding owner, and the process will remain on the original work order.
- 04
Check with real work orders
Normal contract performance, rescheduling, material shortage, additional items and disputes are all checked one by one using desensitized project work orders.
Next step